Voter Experience

Yes, reminder emails only go to member who have not yet submitted their ballot.

Yes. SnapBallot ensures that voter selections remain private. Admins can see who voted, but never what they voted for.

If they save but do not submit, the email will not by default tell them that. You can add that custom text to each of the reminders. From the reminder, once they click into their ballot, they will see that the votes have been saved, but not submitted.

It depends on whether the voter has already submitted their ballot.

If the voter has not yet voted: You can update their Region from the Voters page and send them a new invitation. When they access their ballot, they will see the offices and candidates associated with that Region.

If the voter has already submitted their ballot: You can still update their Region on the Voters page, but the voter will not be able to submit another ballot or update their previous vote.

Tip: To help avoid this situation, review voter records and Region assignments before launching your election.

Each election includes 3 emails! The first is sent on your election open date, and the other two can be scheduled any time during your voting period. Need more? Simply schedule as many as you need on the Emails page, additional charges will be displayed.

Every SnapBallot plan includes two reminder emails. For longer voting periods, consider sending one additional reminder. Each participation reminder historically increases voter turnout by an average of 5%.

A ballot session will time out after 30 minutes of inactivity. If a voter has less than 5 minutes remaining before the election closes, they will see on-screen alerts and a countdown timer warning them that voting will end soon.

Yes. SnapBallot is a mobile-friendly anonymous voting app that works on phones, tablets, and desktops.

If you would like to collect or confirm voter email addresses, you may optionally add a separate ballot item with a write in field. This ballot item is informational only and does not affect ballot access or vote validation.

For example, you could add a ballot item titled:
“Voter Email Validation”

With a single write in option labeled:
“Type your email address in the box below.”

Voters can then type their email into the write in field. After the election, you can view write-ins to compare the entered email addresses against the email list you have on file.

This approach allows you to collect or audit email information without requiring email entry to vote.

The Safe Sender email should be sent outside of SnapBallot. This can be sent via your current email newsletter, shared on social media or posted on your website. This helps create awareness about the election and encourages voters to add SnapBallot's email address to their safe sender list.

No. Once a ballot is submitted, votes cannot be changed. However, voters can save their ballot and return later to review or update selections until they choose to submit and the election closes.

Email addresses are used to deliver ballots, not to independently verify voter identity. Voters are considered eligible based on the list you upload. Before sending, SnapBallot will flag any invalid email addresses so you can correct them and help ensure successful delivery.