Question 1

What if some voters need paper ballots or don’t have email addresses?

Accepted Answer

SnapBallot is designed for online voting, so voters who need a paper ballot or don't have an email address should be left off the voter list you upload to SnapBallot. Manage those paper ballots separately, then combine the paper ballot results with your SnapBallot totals when calculating the final election results. If you need a third party to print, mail, receive, and tabulate paper ballots, Survey & Ballot Systems can help.

Question 2

I added a voter after the election began and forgot to assign their Region. Will they see their Regional office on the ballot?

Accepted Answer

It depends on whether the voter has already submitted their ballot.

If the voter has not yet voted: You can update their Region from the Voters page and send them a new invitation. When they access their ballot, they will see the offices and candidates associated with that Region.

If the voter has already submitted their ballot: You can still update their Region on the Voters page, but the voter will not be able to submit another ballot or update their previous vote.

Tip: To help avoid this situation, review voter records and Region assignments before launching your election.

Question 3

Do I need a member ID in my voter database?

Accepted Answer

No, a member ID is not required in your voter database. If your organization does not use member IDs or another unique identifier, you can upload your voter list without one. If member IDs are available, you may include them in the voter file and map them during the upload process.